Frequently asked questions
Everything you need to know before service.
Clear answers about access, scheduling, weather, pets, pricing, and what happens at each visit.
Do I need to be home?
No. As long as we can safely access the service area, you can go about your day. We will send a visit notification based on your communication preferences.
What happens if my gate is locked?
We will contact you using the details on your account. If we cannot gain access, the visit may need to be skipped or rescheduled according to the service terms.
Can my dog stay outside?
We love dogs, but every pet responds differently to visitors. For everyone’s safety, we may ask that your dog stay inside during service unless you have made other arrangements with us.
Do you remove the waste from the property?
Yes. Collected waste is securely bagged and removed from the property.
What happens during bad weather?
Light rain usually does not interrupt service. Severe weather, unsafe conditions, flooding, or poor air quality may require a delay. We will communicate any schedule change.
Can I pause service?
Yes. Contact us before your next scheduled visit and we will explain the available pause options for your plan.
How is my exact price determined?
Pricing depends on yard size, number of dogs, service frequency, access, and current buildup. A short quote request gives us what we need to provide a clear price.
Will you close my gate?
Yes. Securing the gate after service is part of our standard visit process. Please tell us about any special latch or access instructions.
Do you clean artificial turf?
Yes, in many cases. Tell us what type of surface you have so we can confirm the appropriate cleanup approach.
How quickly can service begin?
Start times depend on route availability and your location. Once your quote is approved, we will confirm the earliest available service day.
What should I do before the first visit?
Make sure the yard is accessible, unlock any required gate, remove hazards, and share access details. We will take care of the cleanup from there.
How does recurring billing work?
Recurring customers receive simple, predictable billing using the payment schedule shown in their service agreement. Full billing details are confirmed before service begins.
What does the satisfaction guarantee cover?
If something about a completed visit does not meet the agreed service standard, let us know promptly. We will review the concern and work to make it right.
A cleaner yard starts here
Still have a question?
Send us a note with your property details and your question. We will give you a clear answer.